This is a 40 hour, 10 month position

Job Description:

This is a lead worker position responsible for overseeing delivery and execution of catering events.

The role involves:

• Operating a wide variety of equipment used in preparation, delivery and/or service of both hot and cold foods.
• Organizing and directing a team to meet standards and deadlines efficiently.
• Ensuring adherence to food safety and sanitation standards.
• Providing excellent customer service by maintaining a professional, friendly and service oriented demeanor.

This position requires strong leadership, organizational skills, and the ability to handle multiple tasks in a fast-paced environment.

Knowledge, skills and abilities

• Decision making-make sound judgements and transfer learning from one situation to another
• Active listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking-talking to others in order to communicate information effectively
• Customer service-ability to demonstrate patience and understanding, ensure customer satisfaction and resolve customer complaints
• Service orientation-actively seeks ways to help customers
• Oral comprehension-The ability to to listen and understand information and ideas presented through spoken words and sentences.
• Written comprehension-The ability to read and understand information and ideas presented through spoken words and sentences
• Inclusivity-works effectively with people of different backgrounds, ages, abilities, opinions and perceptions; ability to relate effectively with diverse groups of people from all social
  and economic backgrounds
• Getting information-observing, receiving and otherwise obtaining information from all relevant sources
• Communicating with supervisors, peers or subordinates-Providing information to supervisors, co-workers, and subordinates by phone, written form, email or in person.
• Establishing and maintaining interpersonal relationships-developing constructive and cooperative relationships with others
• Updating and using relevant knowledge-keeping up to date technically and applying new knowledge to your job
• Training and teaching others-Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
• Making decisions and problem solving-analyzing information and evaluating results to choose the best solution and solve problems
• Performing general physical activities-performing physical activities that require considerable use of your arms and legs and moving your whole body such as climbing. Lifting, balancing, walking, stooping and handling materials
• Coordinating the work and activities of others-getting members of a group to work together to accomplish tasks

Responsibilities:

• Operates the POS system and complies with cash handling policies
• Maintains work areas and stocks products
• Gathers items, delivers, sets up, tears down, and cleans up for various catering events
• Completes catering event records
• Maintains cleanliness of workplace and service areas
• Operates blenders, coffee brewers, ovens and other small equipment
• Puts away food and supplies
• Completes daily, weekly and monthly cleaning as assigned
• Performs other duties as assigned.
• Multi tasks-being able to take on and handle numerous tasks at one time.
• Working ahead of schedule-if time allows, to prepare for the following shift or next day in order to save additional time
• Time management-being able to stay on task and manage time wisely
• Job commitment and dedication-being committed to the job and exhibiting dedication while working shifts, ensuring to complete all tasks on time and going above and
  beyond.
• Willing to learn and receive proper training- exhibiting a willingness to learn and receive proper training, being eager to learn new tasks, techniques and what else the job may
  require.
• Practicing proper hygiene and sanitary practices-ensuring to wash hands and using proper sanitary practices while handling food.

Functions as a lead worker:

• Handles customer service issues in the absence of a manager
• Orients employees to a job area
• Trains employees in tasks
• Assigns and reassigns tasks throughout the shift

Supervision:

• Incumbents may serve as lead workers (assign, direct work) of University staff but are not PERLA supervisors. Incumbents may supervise student employees.

Required Qualifications:

• Able to lift up to 25 pounds occasionally
• High school graduate or GED
• Ability to accurately perform simple mathematical calculations
• Reads, writes, understands and communicates in English
• Must be able to stand up for 4 hours at a time
• Must have valid drivers license
• Must be able to work a varied schedule based on events

About University of Minnesota Duluth

The University of Minnesota Duluth integrates liberal education, research, creative activity, and public engagement and prepares students to thrive as lifelong learners and globally engaged citizens.

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